Vision And Objectives

The vision for this project is to create a knowledge-based society through extensive use of I.T. as a medium for effective interaction between the Administration and the public so that exchange of information and access to government departments is speedy and easy, leading to a better quality of life. The objectives of this project are :

• Provide hassle free one-stop solution to the citizen
• Minimize multiple interaction points for the citizen and hence reducing the wastage of their valuable time
• Provide better turn around time in receipt, processing and issue of services
• Transparency in delivery of services

Project Sampark is a Department of IT (DIT) initiative for the development, integration and maintenance of web-portal for various departments of the Administration for providing 'One-stop-shop' for 45 G2C and 4 B2C services . It not only provides the Online Transaction Processing through its centres and web-enabled portal but also is a major source of information dissemination.

Before this initiative the common man had to make multiple visits for a single transaction apart from standing in long queues and wait for a few days to few weeks for the end result. At times he had to face harassment due to lack of transparency.

After this initiative the Administration has been successful in providing various services under single window, which were available earlier at respective department and sometimes resulted in duplication of work, are being delivered at these centres. The processing time has been minimized as the efficiency of the service delivery system has been optimized by making it IT enabled thereby eradicating the long queues and waiting hours for the public.

Sampark was initiated to bring together the services of all the departments under one single umbrella and give citizens of Chandigarh a “Multi- service – Single-window” experience apart from completely removing the undue harassment met by the citizens due to lack of transparency. This is an initiative by Department of IT (DIT) for the development, integration and maintenance of web-portal for various departments of the Administration for providing 'One-stop solution'. Various services, which were earlier provided from various independent locations and quite often resulted in duplication of work, are being delivered at a single location at these centers. The processing time has been reduced as the efficiency of the service delivery system has been increased by making it IT enabled, thereby reducing the queues and waiting hours for the public. It not only provides the transaction processing through its centres and web-enabled portal but also is a major source of information dissemination. 45 G2C and 4 B2C Services are being provided at 14 e-sampark Centers spread across the City and 14 Gram Sampark Centres in the villages of UT Chandigarh.
Project e-Sampark is a Department of IT’s (DIT) initiative with following specifics:

• Now all the Sampark, Jan-Sampark & Gram Sampark Centres are collectively called eSampark Centres (eSC)
• Number of transactions per month have touched 2 lac(Tetatively).
• Provide hassle free one-stop solution to the citizen
• Minimize multiple interaction points for the citizen and hence reducing the
• wastage of their valuable time Provide better turn around time in receipt, processing and issue of services
• At present 14 Sampark Centres , 14 Gram Sampark Centers and 11 Sampark Kiosks are operational across Chandigarh and about 49 (45 G2C and 4 B2C) citizen services are being delivered through these centres.